FAQ's

What kind of artwork do you offer?
At Personalised Palace, we specialize in custom illustrations that turn your cherished photos into unique pieces of art. Whether you’re looking for a heartwarming portrait, a whimsical caricature, or a special themed piece, we’re here to bring your vision to life.

How do I place an order?
Placing an order is simple! Just select your preferred options from our menu, upload your favorite photo, and provide any additional details or messages you’d like included. We’ll take care of the rest and deliver your finished proof within 4-8 days. If you need it sooner, we also offer a rush order option.

Can I make changes to my artwork?
Absolutely! We offer unlimited revisions to ensure you’re completely satisfied with your artwork. If something isn’t quite right, just let us know and we’ll work with you to make it perfect.

How is my artwork delivered?
Your artwork can be delivered as a digital file, or we can frame it for you. We offer a variety of frame sizes and styles to suit your preference. If you choose a framed option, your artwork will be securely packaged and shipped to you.

What if I need to ship my order internationally?
We’re happy to accommodate international orders! If you need delivery outside of Australia, New Zealand, the United States, Canada, or the UK, please contact us for a shipping quote.

How can I contact customer support?
Our friendly customer support team is here to help! You can reach us at hello@personalisedpalace.com with any questions or concerns you might have.

What if I’m not satisfied with my order?
We’re committed to your satisfaction and offer a 100% satisfaction guarantee. If something isn’t quite right, let us know and we’ll make it right. We want you to love your artwork as much as we enjoyed creating it for you!

Are there any discounts or special offers?
We love to offer our customers exciting deals and discounts. Be sure to join our newsletter or follow us on social media to stay updated on our latest offers and promotions.

How long does delivery take?
Delivery times vary depending on your location and whether you’ve selected standard or rush shipping. You’ll receive an estimated delivery time when you place your order, and we’ll keep you updated on its progress.

Can I order a custom size or frame?
While we offer specific frame sizes and styles, we’re always happy to discuss custom options. If you have a specific requirement, feel free to reach out and we’ll do our best to accommodate your needs.